Shipping & Delivery
Every timeframe on this page is a dispatch timeframe: the time before your order leaves us. Delivery time is additional.
| How you order | Dispatch time starts from | Dispatch timeframe |
|---|---|---|
| Ready-to-Wear | The date we receive the measurements you send us after purchase | Up to 4 weeks. Earlier dispatch may be possible, depending on where your size is held. |
| Made-to-Order | The date we receive and confirm your measurements | 3 months, unless we agree a different timeframe with you. |
| Bespoke | Confirmation of your final measurements and specification | Approximately 4 to 6 months, unless a different timeframe is agreed. |
Delivery usually adds another 5 days to 3 weeks after dispatch, depending on the destination and the service used. If your wedding is less than two months away, email us before ordering and we will tell you whether we can take your dress as a rush order. An accepted rush order carries a fee of USD 250.
How we ship
We ship with UPS, FedEx, DHL or New Zealand Post. Every parcel is tracked, and a signature may be required depending on the carrier.
Tax and import duties
New Zealand GST is shown at checkout. For orders delivered to the United States, we cover import duties. For other destinations, checkout tells you whether import charges are included or collected with your order; if they are, you should not be asked to pay them again on delivery, and if a carrier asks, send us the notice and we will resolve it. Where checkout does not include or collect them, the import charges and any carrier clearance fee are yours.
Returns, in short
Ready-to-Wear dresses can be returned or exchanged. Email us within 72 hours of receiving your dress, and once we approve, send it back within 7 days by a tracked service. A refund to your original payment method has a 5% restocking fee deducted, the original delivery charge is not refunded, and return shipping is yours.
Veils, capes and robes are final sale, because they are worn next to the skin and are sent to you sealed in a hygiene bag. Made-to-Order dresses, Bespoke orders and clearance items are final sale as well.
None of this affects your rights if something arrives faulty or is not as described. Write to us and we will put it right. Online orders in the UK carry a separate statutory cancellation right, set out in section 8 of the returns policy.